A Patch number is a separate phone number for your AI assistant. Choose an available US or Canadian number on an eligible plan, then enable and configure its inbound agent. Customers can call it directly, or your existing phone provider can forward calls to it. Getting a Patch number does not replace your existing number or change its service. See the inbound setup guide and current plans.

Verifying your existing number lets Patch use it as outbound caller ID; incoming calls still go to your existing phone provider. To have Patch answer those calls, forward that number to your Patch number. Alternatively, share your Patch number with callers, or contact us about transferring your existing number to Patch. Verification alone does not enable inbound answering.

Yes. Keep it with your current provider and forward missed calls or all calls to your Patch number, where supported. Customers keep dialing the number they already know. You can also ask us about transferring the number to Patch.

Yes, where your phone provider supports conditional forwarding. Your phone rings first, and unanswered calls go to Patch; busy and unreachable calls may need separate settings. Forwarding all calls sends them straight to Patch without ringing your phone first. Select the mode in Patch’s setup instructions, then activate it with your provider and test from another phone.

Callers use an ordinary phone call. If you forward your existing number, they keep calling it. If you share your new Patch number instead, they must dial that number to reach your assistant. An outbound call showing your existing caller ID does not automatically send callbacks to Patch.

Contact Patch to check transfer eligibility and next steps. A number transfer, also called porting, moves the number’s service to Patch instead of forwarding calls from your current provider. It is an assisted request, not an instant switch in the workspace. Eligibility and timing need confirmation. Keep your current service active until the transfer is confirmed complete.

Forwarded calls go to Patch instead of your usual voicemail. Save your current settings before changing them. To stop forwarding, use your provider’s cancellation instructions and restore your previous voicemail settings. Turning off the Patch agent does not cancel forwarding at your carrier. Test the original number afterward.

Yes. Connect a hosted MCP server in your workspace’s Tools page and assign it to your Patch number’s inbound agent. MCP (Model Context Protocol) lets the agent use the actions that server provides—for example, checking appointment availability, creating a booking, looking up an order, or updating a customer record. Available actions depend on the connected server and its permissions. Adding business information to the agent’s instructions alone does not connect your software.

Open Tools → Add MCP, enter your provider’s MCP server URL, choose its connection and sign-in method, and select the phone numbers and agents that should use it. Complete the connection and check that its status is Connected with tools available. New connections apply to the selected agents immediately; later assignment edits need Publish changes. Save the agent’s instructions for using those tools, then test a call and verify the result in your connected system.

We offer custom MCP solutions for your business’s needs. Email leko@patchmcp.com with the software you use and what you want your agent to do during calls. We can discuss a custom integration, the access it would need, and next steps.

Incoming calls use your Patch plan’s allowance. Your existing provider may also charge for forwarded calls. Check your carrier’s terms and Patch pricing before enabling forwarding.

Yes—with your booking system connected, Patch can check availability, agree on a time with the caller, and create the appointment in your system. It confirms the booking only after the system saves it. You set the services, hours, and booking rules; if a booking cannot be completed, Patch takes a message for you.

Add your business information to the agent’s instructions, such as your hours, location, and services. Patch answers from the information you provide and takes a message when it needs your help.

Your selected outbound number. By default this is the personal number you verify with a code by text or automated call, so callbacks reach you. If your account has a Patch number enabled for outbound calls, you can select it instead.

No password or separate account registration. When your agent connects, Patch MCP asks which number calls should come from, sends you a code by text or automated call, and asks you to allow the agent. Your agent gives you a private link to your account whenever you need it; from a new device, a code by text or automated call gets you back in.

Supported numbers in Telnyx’s Central America, Europe, North America, and South America regions, subject to route availability. Caribbean destinations are excluded. Calls support English, Spanish, Portuguese, French, Italian, Russian, Polish, Ukrainian, Romanian, Dutch, and German, at any time of day and any day of the week; you are responsible for fair use. Emergency lines, premium-rate numbers, short service codes and any number on the do-not-call list are off limits.

Destinations: Åland Islands, Albania, Andorra, Argentina, Austria, Belgium, Belize, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Ecuador, El Salvador, Estonia, Falkland Islands, Faroe Islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Greenland, Guatemala, Guernsey, Guyana, Honduras, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Montenegro, Netherlands, Nicaragua, North Macedonia, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, St. Pierre & Miquelon, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, United States, Uruguay, Vatican City, and Venezuela. Route availability is checked when a call is placed.

A call that rings out comes back as no_answer. The assistant is instructed to end voicemail calls without leaving a message. Neither no-answer nor voicemail results spend a free call. Paid attempts can consume usage for telephone, AI and number lookup costs even if nobody answers.

The assistant listens to the options and keys in the right choice itself. On hold, it is instructed to wait quietly and resume when a person returns, subject to the free-call limit or available paid usage.

Calls, transcripts and settings are stored in Patch MCP's database; new call recordings are copied from LiveKit to private storage for playback. LiveKit also processes session audio and diagnostics. Older recordings may use the previous carrier recording path. Calls are private by default, with signed, expiring links; you can make a call public to share a permanent link and make it private again at any time. The privacy policy lists every service involved and how long each kind of data is kept.

You are. Calls go out from your number, on your instructions, and you are responsible for every call placed through your account, including the objective your agent supplies and any commitments it makes. The terms of use spell this out, along with what the service may not be used for.